Elan Group announced the appointment of CBRE, a global leader in real estate services, for the comprehensive facilities management of its four malls in Gurugram. This strategic partnership signifies Elan Group’s commitment to delivering exceptional experiences for customers and visitors at its premises.
The contract, valued at ₹7.5 crore annually has been awarded to focus on professionalizing mall management and maximizing value for its stakeholders. CBRE will leverage its extensive expertise in property and retail asset management to optimize operational efficiencies, implement best practices and drive tenant satisfaction across Elan Group’s strategically located malls in Gurugram including Elan Epic in Sector 70, Elan Town Centre in Sector 67, Elan Miracle in Sector 84, and Elan Mercado in Sector 80.
Commenting on the appointment, Pooja Patti – Senior Vice President – Mall Operations, Elan Group shared, “Elan Group prioritizes customer satisfaction, striving to exceed expectations at every touchpoint. To further elevate this commitment, we have onboarded CBRE to manage the comprehensive operations of our 4 Elan malls in Gurugram.
“We are thrilled to associate with CBRE for their unparalleled experience and proven track record in operations management. Their expertise will be instrumental in enhancing the overall experience for both visitors and tenants, ultimately creating a thriving retail ecosystem within our malls.”
Rajesh Pandit, Managing Director, Global Workplace Solutions, India & Property Management, India, South East Asia, Middle East & Africa, CBRE, said, “At CBRE, we master the art of facility management, the backbone of a thriving real estate asset. Our services focus on creating an environment that fosters productivity and attracts tenants and customers. Professional upkeep of real estate assets is critical to enhance the brand image of the entire property.
“We are committed to delivering the highest-quality services with our team of experienced professionals, ranging from routine maintenance to strategic planning, sustainability initiatives, and disaster preparedness. We understand and customise experiences for our clients to tailor unique solutions that ensure their real estate assets operate at peak efficiency while also being prepared to handle any potential disruptions.
“We are glad to partner with Elan Group for their Gurugram retail portfolio. Our service portfolio will bring innovation and exceptional service to elevate their properties’ value proposition and ensure a seamless customer experience, building on Elan’s strong legacy.”