UP RERA to Accept Only Written Complaints from Homebuyers


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    LUCKNOW, India (AP) — The Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has announced a new policy requiring homebuyers to submit only written complaints, as reported by Hindustan Times this significant change, which aims to streamline the complaint process and improve the efficiency of addressing grievances, was announced on Thursday.

    Policy Change

    UP RERA’s decision to mandate written complaints is expected to bring clarity and structure to the complaint resolution process. The regulatory authority aims to reduce ambiguities and ensure that all necessary details are documented for a thorough investigation.

    Reasons for the Change

    The move is driven by the need for better documentation and transparency. Written complaints provide a clear and traceable record, which can be crucial for resolving disputes between homebuyers and real estate developers. This change is also intended to minimize misunderstandings and ensure all parties have a consistent reference point.

    Submission Process

    Homebuyers can submit their complaints through the official UP RERA website or by sending a written letter to the authority’s office. The online portal has been updated to facilitate the submission of written complaints, ensuring the process is user-friendly and accessible to all homebuyers.

    Expected Outcomes

    The new policy is anticipated to have several positive outcomes:

    1. Enhanced Clarity: Written complaints will help provide detailed and precise information, aiding in quicker resolution.
    2. Improved Documentation: A written record ensures that all aspects of the complaint are captured, making it easier to follow up and resolve.
    3. Greater Accountability: Both homebuyers and developers will benefit from a transparent and documented complaint process.

    Government Support

    The state government has expressed support for UP RERA’s new directive. This policy change is part of broader efforts to strengthen consumer protection in the real estate sector and enhance regulatory oversight.


    UP RERA’s move to accept only written complaints marks a significant step towards improving the efficiency and effectiveness of the complaint resolution process. By adopting this new policy, the regulatory authority aims to provide better support and protection to homebuyers, ensuring their grievances are addressed in a structured and transparent manner.

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